Technote Details :: Mail server issues

When trying to send an e-mail message through one of the pages created using MX Send E-mail, I get an error message saying "Error sending e-mail".

• Products: MX Send E-mail.

• Operating System: All.

• Server Models: All.

• Dreamweaver version: any.

This happens because the mail server is not correctly configured, or it does not exist at the specified address. If the mail server cannot be contacted, sending messages does not function.

There are several solutions to this issue, depending on the server scripting language that you are using:

1. For PHP there are two sets of mail server configuration: in the php.ini configuration file, that resides in PHP's main folder, and in the InterAKT Control Panel> Mail server settings. The following cases may occur:

• If the Control Panel >Mail server settings are not set, but the mail server is correctly configured in php.ini, sending messages will work fine.

• If the php.ini file does not contain mail server settings, you must specify them in the InterAKT Control Panel > E-mail Settings (the server name, port, username and password).

• If mail server settings exist both in the php.ini file and in the Control Panel > E-mail settings, the ones in InterAKT Control Panel have a higher priority.

2. For the ColdFusion server model, the behavior is similar to the PHP case, stated above. The only difference lies in the fact that system e-mail settings are no longer stored in the php.ini file, but are set through the ColdFusion Administrator > Server Settings > Mail.

3. For the ASP server model, it is mandatory that you specify the mail server settings in the E-mail settings section of the Control Panel, or sending messages will not work at all.