Technote Details :: When I click on the icon to browse for a document, image or template I get an error

When I click on an icon that opens the Remote File Explorer to select a document, image, file link or a template, I get an error message:

Cannot read folder. Error returned: Error reading folder: "uploads_folder_name". Permissions not granted.

This happens because the user as which the web server (and application server as well) is running does not have permission to read the folder which was configured as the root for uploaded files. Therefore, the Remote File Explorer cannot read and display the existing files (if any).

In order to solve this issue, you have two solutions:

1. Modify the page containing the KTML control and specify another base folder for uploaded files for which the user as which the web server is running has read permissions.
2. Modify the permissions for the uploaded files folder you have configured for KTML. Instructions on how to change the access permissions for one of the system users exist in the server's operating system's manual.

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