Technote Details :: KTML only loads in safe mode
Issue
When I try to view pages that use the KTML control, either on my machine or on a public website (e.g. the InterAKT forums), I can only see the safe mode only version of the editor.
Reason
There are three possible causes for this behavior:
- Scripting is not enabled in the browser.
- A firewall application is blocking the KTML scripts entirely, or partially. To see if this is the case, temporarily disable your firewall and load a page containing KTML.
- You are using a browser that is not supported by KTML - like Safari or Netscape 4. For a list of supported browsers, see this page.
Solution
Try the following in order to enable full use of the KTML control:
- In the browser's security settings, enable active scripting. Also, check if JavaScript is enabled.
- If active scripting is enabled and the issue persists, check the firewall. If KTML works properly with the firewall disabled, you have to do one of the following:
-
- Add the pages containing KTML to the list of trusted sites. How to do this depends on each firewall user interface.
- Disable Browser privacy options. This blocks the script from checking the browser type.
- The firewall settings depend heavily on the particular product you are using. To find out how to set these options, check your product's user manual.