Technote Details :: KTML only loads in safe mode

Issue

When I try to view pages that use the KTML control, either on my machine or on a public website (e.g. the InterAKT forums), I can only see the safe mode only version of the editor.

Reason

There are three possible causes for this behavior:

  1. Scripting is not enabled in the browser.
  2. A firewall application is blocking the KTML scripts entirely, or partially. To see if this is the case, temporarily disable your firewall and load a page containing KTML.
  3. You are using a browser that is not supported by KTML - like Safari or Netscape 4. For a list of supported browsers, see this page.

Solution

Try the following in order to enable full use of the KTML control:

  1. In the browser's security settings, enable active scripting. Also, check if JavaScript is enabled.
  2. If active scripting is enabled and the issue persists, check the firewall. If KTML works properly with the firewall disabled, you have to do one of the following:
    • Add the pages containing KTML to the list of trusted sites. How to do this depends on each firewall user interface.
    • Disable Browser privacy options. This blocks the script from checking the browser type.
  3. The firewall settings depend heavily on the particular product you are using. To find out how to set these options, check your product's user manual.

Robert Neuschul - 06-11-2006 04:01:19 GMT +2

The technote on KTML Safe Mode is incomplete: there is a fourth possible cause.

If the DOCTYPE of the page containing a KTML text area is incorrect then KTML will ONLY start in safe mode.

It would be useful/helpful if the KTML insertion wizard would offer to correct this problem before it adds the editor to the page.

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