Details - InterAKT Site :: What's going on?

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Starting with 17th May 2007, Adobe Systems will stop offering support for any version of the discontinued InterAKT products. As a result, we will not answer to new support incidents starting with May 17th, 2007. Pending support incidents will still be followed in order to be closed. The product forums will remain open and be transformed in user-to-user forums. The general forums will be made read-only and not allow new posts or comments.

For more information about the affected products visit: www.interaktonline.com/Support/

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Matt Palmer
04-20-2007 16:54:00 GMT +2

I have received absolutely zero corresponence from InteraKt or Adobe about all this, apart from an email responding to my forum post saying I had not received the email everyone else is talking about - an email I still have not received.


The only way I know what is going on is because since the takeover was announced i've susbcribed to ALL the forums.

In many ways the takeover has been good for me because 1) I have realised I don't need Interakt's products as much as I thought, 2) I have realised the risk of developing sites that depend on third party software that I cannot rely on in the future (cheers Abobe!) and 3) I have realised some of their weaknesses and in some cases found better solutions.

Nonetheless I would like to get the new toolkit along with CS3, as regardless of the lack of support and customer focus, the software generally remains excellent.

Eventually someone will break Abobe's global monopoly on decent web software, but in the meantime, any chance of that email please? Not too hard, surely?

Thanks,

Matt

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Michael Benjamin
04-20-2007 16:59:38 GMT +2

Hi
How about 'sharing' the alternatives that you mention that you have found.
Regards
Michael



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Matt Palmer
04-20-2007 18:39:50 GMT +2

They are mostly fairly obvious ones, many are already mentioned on the forums:

1. Stylemaster (westciv) replaces much of my use of Dreamweaver

2. WebAssist - their products are not the same as Interakts but some are very useful and they do save time. Sometimes a little buggy though. DataAssist is good and eCart is good for e-commerce and more, if not always user friendly.

3. FCK editor works well as a replacement of KTML (and seems faster too)

4. I'm still using Interakts stuff for images, but DMXZone's Smart Image Processor looks interesting, though the PHP version of their stuff always seems to be a step behind the ASP version.

5. Most of the rest of Interakt's extensions are replaced by the new toolkit. I'm looking for 1) a good calendar replacement and 2) A replacement for CSS menu's, which was good forbudget sites which didn't need a 100% custom design. There seem to be no end of charting tools out there (see php resourse index site), though I'm still using interakts at the moment. I didn't use Phakt, so I don't need to replace that one. I would like to find something that does what AJAX toobox promised (I never bought it, just as well it seems) as Adobe doesn't seem to have got the point with SPRY (though it may have improved if the Interakt team have had some input!)

The nice thing about Interakt was that everything was in one place, worked together, and had more functionality than most - however their extensions do create a mass of files when you do even the simplest task, which adds to the complexity if you want to edit code and makes for messy and complex sites for others to follow, and sometimes made small tasks a pain (which files do I need to synchronise after making a change?). That I won't miss. 

The main problem I have is finding replacements that are WAI compliant. Interakt wasn't entirely, but they did much better than most. Most other solutions haven't really considered accessibility, and very few have taken it seriously. It is a weakness with WebAssist which is far too tables-based.

I mostly use PHP but also some ASP so I've tried to find solutions that handle both. I've also put my rates up 10% to allow for more manual coding, and the time taken finding new solutions. I've also outsourced more design work to focus on getting the code right. I'm not cheap but I've yet to have a complaint!

I think that's about all. I'd love to know if others have found any different solutions.

Matt

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FSC
04-20-2007 23:56:31 GMT +2

check your spam and/or junk mail folders.

Or send email to the prerelease support people: pr_support@adobe.com 

or Silas Lepcha: slepcha@adobe.com


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GAVA
04-22-2007 10:24:37 GMT +2

I received the welcome email and did what they ask of me (signed up for the upgrade with my email address).  I did this on 4/17/07.

I have yet to get my username and password for the upgrade (I did create an adobe account)...

I also emailed pr_support@adobe.com  and slepcha@adobe.com but they have not responded to my email.

So don't hold your breathe for them to get the upgrade rolled out...I am still waiting..and waiting...and waiting.

:(

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Dianina ANDREI[InterAKT]Adobe Systems Romania staff
04-24-2007 11:21:07 GMT +2

Hi Matt, Gustavo,

We will have a look, and trying to solve your problems as soon as possible.

Thank you for your patience.

Best regards,

Dianina

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