Starting with 17th May 2007, Adobe Systems will stop offering support for any version of the discontinued InterAKT products. As a result, we will not answer to new support incidents starting with May 17th, 2007. Pending support incidents will still be followed in order to be closed. The product forums will remain open and be transformed in user-to-user forums. The general forums will be made read-only and not allow new posts or comments.
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Brian Shaughnessy
04-16-2007 18:15:34 GMT +2
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I'm feeling very frustrated. Trying to get send page section by email working, and it just isn't. I've created a very simple test page, with basic code. The page loads and redirects with no errors --- but there's no email sent. Here's the page:
http://www.hcanys.org/annualmeeting/2007/testmail.php
I've tried changing my email settings to several different accounts and mail servers, thinking maybe there's a problem there. But nothing works.
How can I troubleshoot this to figure out where the process is breaking down?
-Brian
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Razvan Racasanu[InterAKT]  04-16-2007 18:19:27 GMT +2
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Hello,
Have you tried sending the email to a different email address? If this also fails, please post in a private reply FTP connection details so we can try and find the problem.
Regards,
Razvan RACASANU
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Razvan Racasanu[InterAKT] 04-17-2007 10:53:12 GMT +2
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Hello,
This was happening because a connection to the mail server specified in the InterAKT Control Panel > Email settings could not be made. I have edited the file /includes/tng/tNG_config.inc.php to set them to empty strings (thus using the PHP mail() function) and now it seems to work. I have renamed the original file into tNG_config.inc.php.orig.
Regards,
Razvan RACASANU
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Brian Shaughnessy
04-17-2007 14:39:20 GMT +2
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Fantastic. Thank you.
Why wouldn't it have errored if it wasn't making that connection? The thing that was confusing me was that it seemed to process the script and redirect with no problem, and I couldn't find an easy way to troubleshoot where the breakdown was occurring.
This means I'll need to hardcode the "from" field in the page, instead of it referencing the default email settings, correct?
-Brian
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Razvan Racasanu[InterAKT] 04-17-2007 16:35:19 GMT +2
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Hello,
It should also work if you set it in the InterAKT Control Panel. You just need to leave empty the hostname, username and password.
Regards,
Razvan RACASANU
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Brian Shaughnessy
04-18-2007 23:19:17 GMT +2
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This is working correctly now. However, I tried to add a BCC or CC to the email, and they're not working. Any idea why? Does it have to do with the file you edited?
-Brian
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Brian Shaughnessy
04-19-2007 00:02:32 GMT +2
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It's really weird -- I can't send to multiple email addresses or to BCC or CC. With multiple emails, I'm using dynamic data for the first, but hardcoding the second, so it's not an issue of need to loop data to get a single string of emails.
In the case of multiple emails to "To" field, or for the cc field, the email received does actually include the other emails in the header text. It's just that the email is only delivered to the first recipient.
Any idea what's going on?
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Razvan Racasanu[InterAKT] 04-19-2007 01:10:58 GMT +2
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Hello,
The edit I made is the same as if you have gone to the InterAKT Control Panel > Email settings dialog and set them to empty strings. The problem in this case seems to be with the mail server. You need to contact your system administrator to see if there are any restrictions regarding sending mail.
Regards,
Razvan RACASANU
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